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Resolves and addresses complaints from any source and prioritizes the health, safety, welfare, and civil and human rights of elderly residents in nursing homes and long-term care facilities. Also facilitates referrals to other agencies or senior service programs, particularly focusing on issues such as financial exploitation and inappropriate use of restraints. In cases where the office cannot resolve a problem, referrals will be made to an appropriate agency.
Provides legislative information and assistance on legislative actions, meeting schedules, bill status, procedures, rosters, hearings, committees, publications, and other New Jersey legislative resources. Offers information by phone, email, mail, in person, and online.
Hosts a 24-hour hotline for parents' concerns and questions about the Division of Child Protection and Permanency and its services. Addresses problems, takes appropriate measures for resolution, and responds to concerns and suggestions.
