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Serves the interests of tenants, landlords, and the city by ensuring all housing standards and pricing are met in the community. The division accepts complaints in writing about unfair rent increases, and maintenance in services.

Provides housing counseling services that help low-income residents understand and maintain stable housing. Delivers guidance on tenant rights and responsibilities, landlord-tenant dispute resolution, housing discrimination, and Section 8 regulations. Supports individuals and families with navigating housing systems, resolving disputes, and accessing affordable housing resources to promote housing stability and prevent homelessness.

Provides housing‑related information, education, and referral assistance to tenants by addressing landlord‑tenant concerns, explaining tenant rights and responsibilities, and connecting residents to legal, mediation, and housing stability resources to help prevent displacement.