Customer Assistance | NJ Board of Public Utilities (BPU)
44 S Clinton Ave, Trenton, NJ 08625
Eligibility
New Jersey utility consumers.
Required documents
Call for information
Hours
Mon - Fri 9:00 am - 4:00 pm
609-777-3329
Fax·
Fax
800-624-0241
Voice·
Main Phone
Email[email protected]
Application process
Call or submit an online complaint
Fees
None
Service area
NJ
Processing verbal and written disputes, conducting interviews, and responding to information inquiries, assisting customers with issues such as service delays, repairs, discontinuances, payment arrangements, high bills, deposits, and rates, and providing emergency help for gas leaks, fallen wires, and water main breaks.
Providing organization
NJ Board of Public Utilities (BPU)
Operates as the state agency with authority to oversee the regulated utilities, which in turn provide critical services such as natural gas, electricity, water, telecommunications and cable television. The BPU also has responsibility for monitoring utility service and responding to consumer complaints.