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Home Energy Assistance (LIHEAP and USF) | Orange and Rockland Utilities

Eligibility

Open to low-income individuals in the service area

Required documents

Completed application form, Social Security number/proof of citizenship, driver's license/proof of address, current utility bills/debts, proof of income/employment/unemployment benefits, proof of home ownership/rental lease (e.g. rental agreement, Section 8 housing voucher)

Hours

Varies by appointment, call for information
845-783-5519
Voice·

Main Phone

Application process

Call to schedule an appointment.

Fees

None

Service area

Bergen County, NJ Passaic County, NJ

Assists low-income households in managing energy costs and maintaining safe, affordable utility service through the Low-Income Home Energy Assistance Program (LIHEAP) and the Universal Service Fund (USF).

LIHEAP Overview

Assists with heating and medically necessary cooling costs during designated program periods. Provides regular seasonal benefits and may offer emergency assistance for households facing shut-off or fuel shortages. Payments are typically made directly to the utility company or fuel supplier, ensuring continuity of service. Available to both homeowners and renters who meet income and residency requirements.

USF Overview

Offers monthly credits on electric and/or gas bills to reduce ongoing energy costs. Designed for households that spend a significant portion of their income on energy. Helps prevent service interruptions and promotes long-term affordability.

Providing organization

Orange and Rockland Utilities

Provides electric and natural gas services to customers in southeastern New York and northern New Jersey.